Your purchase on Nalable comes with a 30-Day Customer Satisfaction Guarantee, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will be asked to send us photos or videos of your item. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order and contact us within 48 hours of delivery if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If the returned item is damaged in transit, it is the customer's responsibility to file a claim with the carrier. No refunds are possible in this case.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. This refund will be minus the real shipping cost incurred for both sending and return. Please remember it can take some time for your bank or credit card company to process and post the refund too.